• Front Desk Receptionist को भूमिका र जिम्मेवारीहरू
• Organization को overview
• Daily workflow overview

• Dress code र grooming standard
• Time management र punctuality
• Attitude and workplace behavior

• Verbal communication (polite, clear, and respectful speaking)
• Non-verbal communication (body language, eye contact, posture)
• Active listening skills
• Handling difficult or upset clients

• Call Answering Techniques
• Call Holding & Transferring
• Taking Messages
• Voicemail & Missed Call Handling
• Call Etiquette

• First impression and welcoming visitors
• Handling complaints and difficult situations
• Helping clients feel valued and heard
• Creating a positive front-desk environment

• Basic computer usage (English & Nepali Typing, MS Word, Excel, PowerPoint, Email, etc.)
• Handling printers, scanners, Photocopy
• Data entry and file organization

• Social Media Post Design
• Reels and Tiktok Video Editing and Making
• Basic Digital Marketing

• Scheduling appointments or meetings
• Receiving and sorting mail and deliveries
• Maintaining visitor logbooks
• Inventory of front desk materials

• Multitasking effectively
• Prioritizing tasks under pressure
• Taking short mental breaks

• Role-playing visitor interactions
• Phone conversation practice
• Handling complaints scenarios
• Presentation and Speech
• Public Speaking
• Social Media Handling

Upon successful completion of the Receptionist Training program, participants will be offered an internship at an office, with job placement assistance provided afterward.